HOTEL TECHNOLOGIES GUESTS WANT TO USE
Hotel technologies or services popularized during the pandemic that travelers want to see permanently adopted over the next three years:
- 54%: Contactless check in and check out
- 49%: Contactless payments
- 39%: Mobile guest services
TIMELINE FOR IMPLEMENTATIONS
The timeframe executives would consider investing in contactless, self-service technology to reduce costs, assist guests and increase operational efficiency:
- 34%: Already heavily invested
- 27%: Beginning to invest
- 15%: Within the next year
- 12%: 1–2 years
- 9%: 3–5 years
- 5%: No plans to invest
TECHNOLOGIES ENABLING BETTER HOTEL STAYS
Must-have technologies to create a more amazing hotel stay, according to travelers:
- 45%: On-demand entertainment access
- 43%: Voice controls
- 34%: Travelers using their own devices for hotel access
- 25%: Automated comfort controls
WHEN WILL MUST-HAVE TECH BE INSTALLED?
Technologies executives are most likely to implement by 2025:
- 45%: On-demand entertainment access
- 41%: Travelers using their own devices for hotel access
- 41%: Voice controls
- 31%: Automated comfort controls
GUEST PREFERENCES FOR SELF-SERVICE TECHNOLOGY
Travelers likely to stay at a hotel offering self-service technology that minimizes contact with staff and other guests:
- 47%: Somewhat agree
- 26%: Strongly agree
- 21%: Somewhat disagree
- 7%: Strongly disagree
WHEN EXECS WILL IMPLEMENT AUTOMATED MESSAGING
Timeframe executives are considering to implement automated messaging to collect and distribute customer service requests:
- 27%: Starting now
- 25%: Already doing it
- 22%: Within the next year
- 14%: 1–2 years
- 7%: No plans to invest
- 5%: 3–5 years
Source: Skift and Oracle Hospitality, “Hospitality in 2025: Automated, Intelligent… and More Personal.”
