Article

The Eye Watering Cost of Poor Healthcare IT

April 24, 2025
Healthcare IT can improve patient outcomes, eliminate manual processes and protect sensitive patient information. Or it can be extremely costly. 

Infographic about the cost of poor healthcare IT

COSTING VALUABLE TIME

  • 85% of clinicians spend over an hour per day on unnecessary tasks that could be reduced or eliminated with technology.

 

SUPPORTING THE BEST PATIENT CARE POSSIBLE

  • 57% of clinicians agree that their operations software enables them to provide the best possible patient care.
     

SHADOW IT AND DUPLICATE TECH

What healthcare leaders say:

  • 82% agree that streamlining operational processes, workflows and software is the best path to increase staff productivity and save time.
     

What IT leaders in healthcare say:

  • 81% report unvetted software purchases, pointing to a rise in “shadow IT.”
  • 77% see an opportunity to consolidate healthcare operations solutions.
  • 40% have at least 150 solutions in use for healthcare operations.

- 48% of these leaders have not audited their software within the past year.

  • 51% use at least 50 software solutions to run healthcare operations.

 

HEALTHCARE THREATS, INFLUENCE AND IMPACT

Top organizational threats:

  • 51% of clinicians and 43% of operational leaders cite burnout and staffing.
  • 40% of IT leaders see cyber exposure as the top threat.

 
Influencing software buying decisions:

  • 72% of clinicians want more influence.
  • 60% of IT and 51% of operational leaders are hesitant to involve clinicians in the decisions.

 
Health system leaders’ confidence in the impact of their healthcare operations software:

  • 60% say the software contributes to strong patient care.
  • 43% say it influences strong employee experiences.
  • 50% of IT leaders believe it enables employees’ productivity.

 - 37% of operational leaders also believe this.
 

 

Source: “From Pressure to Progress: 2024 Compass Survey Findings,” from symplr, 2024.  

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